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Free PDF Professional Front Office ManagementBy Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

Free PDF Professional Front Office ManagementBy Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

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Professional Front Office ManagementBy Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

Professional Front Office ManagementBy Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin


Professional Front Office ManagementBy Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin


Free PDF Professional Front Office ManagementBy Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

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Professional Front Office ManagementBy Robert Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin

Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners.  An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns.  Hotel operation managers and administrators.

 

 

  • Sales Rank: #1002981 in Books
  • Published on: 2006-03-02
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.80" h x 1.60" w x 8.00" l, 3.15 pounds
  • Binding: Paperback
  • 704 pages

From the Back Cover

Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns. Hotel operation managers and administrators.

 

 

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